Broadband Internet Services...

Few months ago, sign for broadband services...
At first, the speed really quick fast...
But now, the speed becomes lousy and lousy...
Second things that make me feel disappointed are regard their services...
Charges extra amounts for my monthly fix payment...
Call the service centre to fix it up every month...
Until nowadays they still unable to solve my problem...
Just always asks me to pay...
Yet, bar my services every month...
Not only once in a month, but sometimes few times in a month...
After call them to unbar, haven’t able to connect to the internet, already bar back my services automatically...
Need me to call again...
Not only that...
Every time call to their customer services centre, no people pick up the phone for few minutes...
However the charges of my phone bills already start calculate...
After the OIC pick up the phone, need me to repeat the same things again...
After provide them the information that they request, asks me to hold my line again....
Is okay, I can wait if just a moment...
But, they always hold my line for few minutes...
After check it, they will repeat the same things as previous OIC told you...
Inform the overdue amount of your account again...
Then, as a customer, you may need to repeat the whole story again...
After listen to what you describe, they ask me to hold and he wants to check...
If you ask about other things, for instance how are your account statement or regards the wrong charges, the progress of your case, they will request me to hold and they want to check it again...
Same thing keep on repeating...
Non-stop...
I’m so curious neither their services nor the system their using currently...
May I know how lousy or even worst of their services are?!!
Is that they can’t saw or even access to our/customers account strictly?
By right, their system should have the customer records!!!
Those records may in the same file or in the system that under customer profile...
So, why they always ask me to hold my line and check it again???
In my opinion, they are able to see all the customer records right away without asking the customer to hold their line for few minutes...
If your system really likes that worst, then you should upgrade or change your system to a better version!!!
Ask, hold, check and wait...
Those steps may need use up unless 10 minutes...
If more than 20 minutes, is normal...
As you can see or count...
My phone charges for every times call to the service centre may not a smaller amount...
Every month call for few times...
Phones charges for calling them keep on increase...
Didn’t help customer to fix their problem but make trouble to them!!!
Back to realistic...
Even you try all sources to make the complaint...
I still encounter the same problem every month...
As a company that provide services, they really can become most terrible service Provider Company...
Is time to cut off these services already once my contract mature...
Please don’t provide these kinds of services to the customers...
Not only your company image becomes poor, yet customer will lost their trustworthiness to your brand...
Nowadays is hardly to make customer loyal towards some things but the opposite feeling about it really very easy....
Speechless regards their services...
Really feel disappointed!!!
Hopefully next month neither me nor they need not to repeat the same scenario again...